Frequently Asked Questions

What is 21st Century Tea?

We’re reinventing tea as a modern, gastronomic experience. 21st century tea breaks with tradition in three ways: We offer astonishing culinary blends instead of the same blends generation after generation. Instead of a dizzying array of teas, we create small seasonal batches to reflect each season and evolving taste. Our modern brewing system is designed to maximize flavor and suit individual taste in an elegant new ritual.

 

Where does your tea come from?

Our tea is ethically sourced from tea-producing countries all over Asia and Africa. It’s blended to our specifications in Germany by a company that has been producing and sourcing tea for over a hundred and fifty years and follows the most stringent quality standards available. All our blends are original and available nowhere else.

 

Why don’t you offer blends like English Breakfast and Earl Grey?

There are so many great versions of classic tea blends available everywhere. Instead we want to surprise and stimulate our customers' senses with new flavor experiences. We want to create new classics, not something you’ve tasted before.

 

Why do you offer five teas per collection?

Tea is an agricultural product tea that cannot be exactly the same each season, much less each year. We honor the careful practices of harvesting and finishing in small batches to be able to offer only the highest quality tea.

 

Why are your teas more expensive than other brands?

There is a vast range of quality in tea from the plant itself, from the growing and harvesting, to blending and finishing. Producing excellent quality tea takes time and costs more than low-quality commodity tea. Cheap tea is made in massive batches with less attention to every step of production. The good news is that even more expensive tea grades are still, cup for cup, less expensive than coffee.

 

What’s the best way to make loose tea?

We created a simple brewing system we call One-cup Brewing. At the center of the system is the one-cup infuser, which is cleaner, easier to use, and better tasting than other brewing methods. Follow our step-by-step guide to learn how.

 

How much caffeine is in tea?

There is roughly one third the amount of caffeine in a cup of tea as the same size cup of coffee. It’s hard to know exact quantities of caffeine cup per cup because it depends on how much tea is used and how it’s prepared. Tea also has an additional chemical compound (L-theanine) which slows the absorption of caffeine. That means you experience more gradual stimulation than the sudden ups and downs of coffee.

 

Why don’t you offer tea bags?

The tea from tea bags is usually of subpar quality, aroma, flavor and appearance. And beyond that, we believe that if you spend time making loose tea, you’ll enjoy it more. One-cup brewing is so easy and elegant that you’ll never want to use anything else.

 

Why don’t you offer decaf tea?

Decaffeinated tea just isn’t natural. The decaffeination process has byproducts that we don’t want our customers to ingest. That’s why we created our Tisanes, which are naturally caffeine free because they contain no tea plant (camellia sinensis).

 

My favorite tea is sold out. What happened?

We only produce small seasonal batches of each of our teas. And since culinary tastes and trends also change over time, we want to keep things fresh and exciting for our customers. Although it may be frustrating, we believe that it preserves the specialness of each tea blend and each season.

 

Why do you use flavoring?

Most of the flavor in our teas comes from unique, flavorful tea and natural whole ingredients. Flavoring, usually natural essences and essential oils, is added to achieve the perfect balance of aroma and flavor. Think of how a chef starts with great ingredients and adds seasoning. Flavoring constitutes less than .001% of a finished cup of tea. Each season, we offer a totally unflavored tea in our Rare & Pure category for those who prefer pure tea.

 

Are your teas organic?

Our priority is to make the most naturally delicious tea blends. When one of our blends can be produced with 100% organic ingredients, we do it.

 

Where can I find information about allergens?

Each tea package and respective web page clearly displays all ingredients and allergen information. Some of our teas are not gluten free, and some contain nuts and dairy. We clearly label all ingredients in our tea.

 

How long will teas last?

When stored properly in a dark, cool place and inside an airtight container, tea can taste good for up to two years after opening.

 

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