Dear August customers,
We’d like to take a moment to apologize for the delays in shipping your tea and explain why we are experiencing such long delays. Many of you have written to express your frustration and confusion. We're sorry.
We care deeply about your experience and we value your business. Rest assured, our team is working hard to get your orders shipped as quickly as possible.
In March, when lockdown began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before.
Many folks would say that too many orders is a good problem to have, but as a result, we are now dealing with several challenges:
This is not how we have done business in the past and it is not what we consider good service. We want you to know that we have several initiatives in progress right now that we believe will improve our performance and get us back to our pre-Covid, high-quality service.
We know that you can buy tea almost anywhere and we are so grateful that you chose August.
Since we founded August in 2014, we have striven to provide excellent tea and reliable, prompt, caring customer service. We ask for your patience while we overcome the challenges we have been facing during the COVID-19 situation.
We remain committed to excellent customer service and are working tirelessly to improve your experience. We will send you another update when the situation improves.
Thank you for your patience and your business.
— Aaron and Gina